How to create API keys for Website chat?

  1. Open Intercom main application https://app.intercom.com/a/apps/
  2. Go to Settings → Workspace → Security

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  1. Select “Messenger” tab and click “+ Create new”

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  1. Provide name, check “Web” and click “Create”

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  1. Copy to clipboard to share App Secret

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  1. Go to Settings → Workspace → General and click “Copy” to share App ID

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These credentials will be used to configure App Chat on the website.

How to enable Messenger channel?

  1. Open Intercom main application https://app.intercom.com/a/apps/
  2. Go to Settings → Channels → Messenger

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  1. Select “Install” tab and toggle “Enable the Messenger API to continue installation”

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  1. Scroll down and click “Next step”